Returns, Lost or Late Packages

Pobody's nerfect. While we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen and sometimes things go awry. 

 

We know how much you look forward to your order arrival

 

LOST OR LATE PACKAGES

Although we make every effort to ensure that your order arrives promptly and in good condition, problems and delays do occasionally arise. If you parcel is taking longer to arrive than anticipated, please contact by email at shipping@eosupplies.de or use the tracking information sent by email when your order was shipped to track.

RETURN OF DAMAGED OR FAULTY GOODS

 While we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you receive damaged or faulty goods from us you must contact us within 3 days of receiving your order to arrange a replacement or full refund. Contact us by email at returns@eosupplies.de to discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. We respectfully request that all items agreed for return are packaged securely with details of the reason for return inside the package with your customer details.

RETURN OR EXCHANGE OF GOODS

We value your business and want you to be completely satisfied. If you wish to return an items for any reason, please contact us within 30 days of receiving your order by email at returns@eosupplies.de to discuss arrangements for return. This satisfaction guarantee does not affect your statutory rights as a consumer. We respectfully request that all items agreed for return are packaged securely with details of the reason for return inside the package with your customer details.

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